New American Funding Login Guide: Pay Your Mortgage Online
To access your New American Funding mortgage account, visit the official Manage My Loan page and select the payment or account access option. You can make a one-time mortgage payment, schedule future payments, manage autopay and review payment history. New American Funding says it does not charge a fee to make a mortgage payment. For servicing assistance, call 800-893-5304. Always confirm that New American Funding is your current loan servicer before sending money.
Trying to log in to New American Funding to make a mortgage payment or check whether your last payment was received?
The company’s official loan-servicing website offers several ways to manage your mortgage, including online payments, automatic withdrawals, payment history and account documents.
This guide explains how to use those services, what to do when your login fails and how to avoid payment delays or mortgage-related scams.
New American Funding Official Login
The official starting point for existing mortgage customers is:
https://www.newamericanfunding.com/myloan/
Use this page to access mortgage servicing and payment options.
Open Official Mortgage LoginNew American Funding also offers a mortgage mobile app for eligible borrowers.
Be aware that the company’s mortgage application process and its existing-loan servicing portal serve different purposes.
If you recently closed on a mortgage, confirm which company currently services your loan before creating an account or submitting payment.
How to Log In to Your New American Funding Mortgage Account
Follow the website’s link to the secure loan-servicing login.
Use the username and password associated with your mortgage-servicing account.
Follow the portal’s authentication instructions if additional verification is requested.
Review the payment amount, due date, transaction history and available account-management features.
If you have never registered, use the registration option linked from the official portal.
How to Pay Your New American Funding Mortgage Online
New American Funding supports one-time online payments, future-dated payments and automatic payment arrangements.
- Sign in through the official mortgage portal.
- Open the Make a Payment or Payment section.
- Choose the available one-time payment option.
- Select or add an eligible payment account.
- Review the payment amount and scheduled date.
- Submit the payment.
- Save the confirmation number.
This helps avoid accidentally scheduling duplicate mortgage payments.
New American Funding Mortgage Payment Options
| Payment Method | How It Works | Important Detail |
|---|---|---|
| Online one-time payment | Sign in and submit a payment. | No payment fee charged by New American Funding. |
| Monthly autopay | Schedule automatic monthly withdrawals. | Enrollment availability depends on the loan account. |
| Biweekly autopay | Enroll through the available servicing option. | Review the payment schedule and loan terms. |
| Phone payment | Call 800-893-5304. | Automated and representative-assisted options are available. |
| Send payment to the official payment address. | Allow time for delivery and processing. | |
| Western Union | Use an authorized bill-payment service. | Third-party service charges may apply. |
| Bank bill pay | Use your bank’s bill-payment feature. | Electronic or mailed-check delivery times can differ. |
The company publishes these options on its official mortgage payment page.
Does New American Funding Charge a Mortgage Payment Fee?
According to its official servicing FAQ, New American Funding does not charge a fee to make a mortgage payment.
However, this does not mean every mortgage-related service is free.
Other account servicing fees may apply in specific circumstances, and third-party payment providers may have separate charges.
New American Funding Mortgage Payment Cutoff Time
Understanding payment processing is especially important when paying near your due date or the end of a grace period.
New American Funding’s FAQ describes two separate timing rules:
| Situation | Published Processing Guidance |
|---|---|
| Online payment submitted after 10 PM Central Time | Processed on the next business day. |
| Full payment received before 5 PM Central Time on a business day, with loan current | Generally applied the same day. |
| Payment received after 5 PM Central Time, on a weekend or federal holiday | Generally applied the next business day. |
| Grace period ends on a weekend or federal holiday | FAQ says the grace period extends through the next business day. |
Submission, processing and posting are not necessarily identical events. If a payment is time-sensitive, confirm the applicable deadline with the servicer.
How to Set Up New American Funding Autopay
Monthly automatic payments can help borrowers avoid manually submitting a payment every month.
New American Funding says many loans support online autopay enrollment.
- Sign in to your mortgage account.
- Open the Make a Payment section.
- Look for Enroll in Autopay.
- Enter the required bank-account information.
- Review the draft date and payment terms.
- Confirm enrollment and retain the confirmation.
If the Enroll in Autopay option is unavailable, contact customer care to ask about the options for your loan.
How to Change Your Autopay Bank Account
New American Funding’s FAQ instructs borrowers who want to change the bank account used for monthly autopay to:
- Sign in to the loan portal.
- Open the Payment section.
- Choose Unenroll from Autodraft, when permitted.
- Wait one business day.
- Add the new account under the payment-source settings.
- Enroll in autopay again using the new account.
How to Cancel a Pending New American Funding Payment
According to the company’s official FAQ, an online payment can be canceled only while it remains in pending status.
To cancel an eligible pending payment:
- Log in to your mortgage account.
- Open Scheduled Payments.
- Locate the pending payment.
- Select the available cancel or delete option.
- Confirm the cancellation.
- Check that the payment no longer appears as scheduled.
If the payment is no longer pending, contact customer care instead of assuming the cancellation succeeded.
New American Funding Customer Service Number
Monday–Friday: 8 AM–9 PM Central Time
Saturday: 10 AM–2 PM Central Time
Automated account information is also available outside representative service hours.
For general mortgage servicing inquiries, the company lists:
Email: customercare@nafinc.com
Do not send passwords, complete banking credentials or sensitive documents through ordinary email unless the company specifically provides a secure submission method.
New American Funding Mortgage Payment Mailing Address
For standard mailed mortgage payments, the company lists:
New American Funding
P.O. Box 650076
Dallas, TX 75265-0076
For overnight delivery, the company’s FAQ lists a separate address:
New American Funding
Attn: Cashiering
8201 N FM 620, Suite 120
Austin, TX 78726
Include your loan number as instructed and verify the address before mailing a payment, particularly if your servicing arrangement recently changed.
New American Funding Login Not Working?
If you cannot access your account, use these troubleshooting steps.
1. Confirm you are using the correct portal
Start at the official Manage My Loan page. Do not rely on an unfamiliar login link from an advertisement or unsolicited email.
2. Check your username and password
Make sure you are using the credentials for your mortgage-servicing account rather than a separate mortgage application account.
3. Use the official account recovery option
If the portal offers a password reset or username recovery feature, follow its instructions.
4. Try a different browser
Update your browser or try a private window if the page fails to load correctly. Avoid disabling security features unnecessarily.
5. Check whether servicing transferred
If your loan was transferred to another servicer, your payment and login instructions may have changed.
6. Contact customer care
Call 800-893-5304 for loan-servicing help. The company’s general contact page also lists 800-890-1057 for assistance with signing in and certain loan questions.
New American Funding Payment Not Showing?
A mortgage payment may not appear immediately after submission.
Before attempting another payment:
- Check for a payment confirmation number.
- Open the Scheduled Payments section.
- Review My Loan → Payment History.
- Check whether the payment was submitted on a weekend or holiday.
- Review your bank account for the corresponding debit.
- Contact customer care if the payment remains missing.
New American Funding notes that a bank debit may take several business days to appear, depending on the bank.
Why Did My New American Funding Mortgage Payment Increase?
An increase in the monthly mortgage payment does not always mean your interest rate increased.
Possible explanations include:
- An escrow shortage
- Higher property taxes
- Higher homeowners insurance premiums
- A change in mortgage insurance
- An adjustable-rate mortgage reset, if applicable
- A change in loan terms or payment arrangement
Review your latest mortgage statement and escrow analysis to identify the specific reason.
New American Funding maintains an official escrow information page for borrowers.
What If You Cannot Afford Your Mortgage Payment?
Contact the mortgage servicer as early as possible.
New American Funding provides a mortgage-assistance department for borrowers experiencing payment difficulties.
Phone: 800-893-5304, extension 9208
Depending on the loan and circumstances, options may include repayment plans, reinstatement or loan modification.
Availability depends on eligibility, investor rules and the borrower’s financial circumstances. Approval is not guaranteed.
What Happens if Your Mortgage Servicing Transfers?
Mortgage servicing can transfer from one company to another, even if the original lender remains associated with the loan.
If you receive a transfer notice:
- Read the official notice carefully.
- Confirm the new servicer’s name and effective transfer date.
- Verify payment instructions using independently confirmed contact information.
- Check whether existing autopay arrangements will continue.
- Keep records of recent payments and statements.
- Do not send money to an unfamiliar account based only on a text message or email.
If you are uncertain, contact the existing servicer using a number from a prior statement before following new payment instructions.
How to Report a Mortgage Servicing Error
If your mortgage statement shows an incorrect amount, a missing payment or another servicing error, contact customer care.
For formal written notices of error and requests for information, New American Funding lists:
New American Funding
Attn: Complaints Department
P.O. Box 170581
Austin, TX 78717-0031
Use this address for the types of formal servicing correspondence identified by the company, not for regular mortgage payments.
Include enough information to identify the loan and explain the issue. Keep copies of your correspondence and supporting records.
How to Avoid Fake New American Funding Payment Websites
Mortgage fraud can involve fake payment portals, spoofed phone numbers and fraudulent requests to change bank details.
- Start from the official New American Funding website.
- Do not trust caller ID alone as proof of who is calling.
- Verify unexpected changes to payment instructions independently.
- Never share your password or one-time verification code with an unsolicited caller.
- Be suspicious of requests to wire money to a newly supplied account.
- Contact the servicer directly if a message creates pressure to pay immediately.
New American Funding publishes its own mortgage payment fraud guidance on the official payment page.
New American Funding: Quick Answers
| Question | Answer |
|---|---|
| Official mortgage login? | newamericanfunding.com/myloan/ |
| Mortgage payment phone number? | 800-893-5304 |
| Online payment fee? | No fee charged by New American Funding. |
| Can I make one-time payments? | Yes. |
| Can I set up autopay? | Yes, for eligible loan accounts. |
| Can I see payment history? | Yes, through the loan portal. |
| Can I cancel a payment? | Only while it remains pending, according to the FAQ. |
| Regular payment mailing address? | P.O. Box 650076, Dallas, TX 75265-0076 |
| Mortgage assistance number? | 800-893-5304, extension 9208 |
Frequently Asked Questions
How do I log in to New American Funding?
Visit the official Manage My Loan page at newamericanfunding.com/myloan/ and follow the secure account access link.
Can I pay my New American Funding mortgage online?
Yes. The company supports one-time online payments, scheduled payments and eligible automatic payment arrangements.
Does New American Funding charge for online mortgage payments?
Its official FAQ says it does not charge a fee to make a payment. Other servicing or third-party fees may apply in certain circumstances.
What is the New American Funding mortgage phone number?
For mortgage servicing and payment assistance, call 800-893-5304.
Can I pay my mortgage using Western Union?
New American Funding lists Western Union Quick Collect among its available payment options. Check for any applicable third-party service fees.
How can I find my New American Funding payment history?
Sign in to the servicing portal and open My Loan / Payment History.
What if I made a mortgage payment twice?
Check the status of both transactions. A pending online payment may be cancelable through Scheduled Payments. Contact customer care promptly for further assistance.
Can I change my New American Funding autopay date?
Payment scheduling options depend on the account and available servicing features. Check the portal or contact customer care before changing an existing arrangement.
What should I do if my mortgage payment is late?
Review your mortgage agreement and current statement, check applicable grace-period terms and contact your servicer. Do not assume that all loans have the same late-fee rules.
Bottom Line
The official New American Funding login and mortgage payment starting point is NewAmericanFunding.com/myloan.
Borrowers can use the servicing portal for online payments, payment history and available autopay features.
If your payment is missing, your account is inaccessible or you are unsure about a servicing transfer, contact the company directly at 800-893-5304.
Always verify payment instructions before sending money.
Related BillUnpacked Guides
- Are Pending Transactions Included in Current Balance?
- How Long Does It Take for Pending Transactions to Clear?
- How to Cancel a Pending Transaction
- Pending Transaction Disappeared Then Came Back?
Official Sources
New American Funding — Manage My Loan
New American Funding — Mortgage Payment Options
New American Funding — Official Servicing FAQ
New American Funding — Contact Information
Last reviewed: October 8, 2026. Mortgage payment features, processing rules and account options may vary. Confirm your current loan servicer and account-specific terms before making payments. BillUnpacked is an independent informational website and is not affiliated with New American Funding.