Corrections Policy

BillUnpacked aims to publish accurate and useful consumer information. When a material factual error is identified, we aim to investigate it and correct the content when appropriate.

Our Commitment to Accuracy

BillUnpacked covers subjects where inaccurate information can cause confusion, including bills, credit-card charges, refunds, pending payments, financial transactions and consumer-service policies.

We therefore take credible correction requests seriously.

What Is a Correction?

A correction may be appropriate when published content contains a material factual error, such as:

  • An incorrect factual statement
  • An incorrect amount or calculation
  • An outdated provider policy presented as current
  • A federal requirement described inaccurately
  • A provider-specific rule incorrectly presented as universal
  • An incorrect explanation of a transaction status
  • A broken or incorrect source that materially affects a claim

What May Not Require a Formal Correction?

Not every edit represents a factual correction.

We may update without a formal correction notice:

  • Spelling
  • Grammar
  • Punctuation
  • Formatting
  • Readability
  • Broken internal links
  • Minor wording that does not change the factual meaning

How to Report an Error

Email: contact@billunpacked.com

Please include:

  • The article title
  • The page URL
  • The exact statement you believe is incorrect
  • Your suggested correction
  • A reliable supporting source, if available

Use the email subject: Correction Request – [Article Title].

How We Review Corrections

When reviewing a correction, we may:

  1. Review the disputed statement.
  2. Recheck the original source.
  3. Look for newer primary or authoritative information.
  4. Determine whether the statement is inaccurate, outdated or misleading.
  5. Update the article when appropriate.
Source priority: Where possible, correction decisions are based on primary or authoritative evidence rather than an unsupported third-party claim.

Material Corrections

When an error materially changes a reader’s understanding of an important issue, we may add an update or correction note explaining the change.

The format and prominence of a correction may depend on the nature and significance of the error.

Updates Are Not Necessarily Corrections

A policy can change after an article was correctly published.

For example, a bank may change a processing policy or a regulator may issue new guidance. Updating an article to reflect that new information does not necessarily mean the original article was incorrect when published.

Disagreements and Opinions

A difference of opinion is not automatically a factual error.

Where credible sources genuinely differ, we may clarify the article to describe the disagreement rather than treating one interpretation as an uncontested fact.

Source Changes

External websites sometimes move, delete or revise their pages.

When we become aware of an important broken source, we may replace it with an updated official source where possible.

No Guaranteed Response Time

We review correction requests as resources permit. Submission of a request does not guarantee that a change will be made.

Requests containing clear evidence and authoritative sources are generally easier to evaluate.

Contact

For corrections: contact@billunpacked.com

For other inquiries, visit our Contact page.

Learn more about our standards in our Editorial Policy.

Last updated: October 1, 2026